What happens if I forget my password?
If you forget your password, don’t panic, you can request that it’s emailed to you in your ‘My Account’ section or on the login page. Your password will automatically be sent to your email address. We strongly recommend that you change your password immediately after using this service.
What do I do if there is a problem with my order?
Our Customer Service Team is happy to help with any problems. You can email them at kEncEmailjogpAefsnf/db or call 1-800-263-8888. We will aim to respond to your email within 2 working days. Our opening hours are Monday – Friday from 9am-5pm.
How long does it take to ship an order?
Orders can take between 1-4 Business days (especially if you are interstate in a rural area).
I didn’t receive a confirmation email from you when I ordered – did my order go through properly?
Did you receive an order number as you went through check out? If you did, chances are we got it and we’re processing it right now. If you didn’t then your order may not have gone through properly. If this is the case, please contact us A.S.A.P so we can fix it and take your order.
Why do I need to supply my e-mail address?
We use your email address as a means of identifying you. This is the address your registration will be stored against and you will receive communications from us at this email address.
Why do I need to Log-In to browse the site?
You don’t need to log in if you just want to browse our website. However when you choose to transact online you’ll need to log in. This will allow us to adjust your profile for a better shopping experience. Our B2B customers will also receive their appropriate profile once logged in.
Why do I need a password to access my account?
Your password is unique to your email address and helps to ensure that your account details remain secure. You can access your account information at any time to edit any of your account details. We strongly recommend that you do not disclose your password to anyone. For more information about how we manage personal information please refer to our Privacy Policy.
What method of payments do you accept?
We accept VISA-MASTERCARD and ON-ACCOUNT if you have filled a credit form with our accounting department. If you would like an account with us, please contact us at 1-800-263-8888.
What is a security credit card code?
The security code (or CVV2 number) on your credit/debit card is a security measure banks require for all transactions where cardholder is not present. Since the security code is listed on your card and not stored anywhere else, the only way to know the correct number is to physically have possession of the card itself.